FAQs
🛍️ Orders
Q: How quickly are orders processed? A: Orders are processed within 1–2 business days, Monday through Friday. Weekend and holiday orders begin processing the next business day.
Q: Can I modify or cancel my order after placing it? A: Contact us at info@karinherzog.shop as soon as possible. Once an order has been processed or shipped, changes may no longer be available.
Q: Will I receive a confirmation after ordering? A: Yes! You'll receive an order confirmation email after purchase, followed by a shipping confirmation with tracking details once your order is dispatched.
🚚 Shipping
Q: Where do you ship? A: We currently ship within the United States only.
Q: How long does delivery take? A: Orders are dispatched within 24 hours of placement. Total estimated delivery is 6–11 business days — 1–2 days processing plus 5–9 days transit.
Q: Will I be charged extra for multiple orders? A: No — if you place multiple orders at the same time, no additional shipping fees will be charged.
Q: How do I track my order? A: Once your order ships, you'll receive an email with real-time tracking details and a link to follow your delivery.
Q: What if my order is lost or damaged in transit? A: Email us at info@karinherzog.shop with your order number and photos if damaged. We'll open a carrier investigation within 5–10 business days.
Q: What happens if my parcel is returned undelivered? A: We'll notify you and process a refund, minus shipping costs and any fees incurred to recover the parcel.
🔄 Returns & Exchanges
Q: What is your return window? A: We accept returns within 30 days of receiving your order.
Q: What condition must items be in for a return? A: Items must be unused, unworn, unwashed, and undamaged with all original tags attached.
Q: How do I start a return? A: Visit our Return Centre with your order details. Unauthorized returns will not be accepted.
Q: What will I receive for an approved return? A: Approved returns are issued as store credit.
Q: Do you charge restocking fees? A: No — we do not charge any restocking fees on eligible returns.
Q: What items are final sale and cannot be returned? A: The following items are non-returnable and non-exchangeable:
- Sale & discounted items (including promo code orders)
- Gift cards
- Footwear & jewelry
- Leather goods (bags, wallets, wearable leather pieces)
- Limited edition pieces
Q: What is your exchange window? A: Exchanges are accepted within 7 days of receiving your order, subject to product availability.
Q: Are shipping fees refundable? A: No — shipping and handling fees are non-refundable.
Q: Who covers return shipping costs? A: Customers are responsible for return shipping charges. We recommend using a reliable carrier to ensure safe delivery.
💳 Payments
Q: What payment methods do you accept? A: We accept Visa,, PayPal, American Express, Google Pay, Apple Pay, and Shop Pay.
Q: Is my payment information safe? A: Absolutely. All transactions are processed through a fully encrypted and secure payment gateway. Karin Herzog does not store or have access to your card details.
🔒 Privacy & Data Rights
Q: Do you sell my personal information? A: No — Karin Herzog does not sell your personal information for monetary gain.
Q: What are my rights as a California resident? A: Under the CCPA, you have the right to opt out of data sharing, access your personal data, and request its deletion.
Q: How do I submit a privacy request? A: Contact us at info@karinherzog.shop, and we'll handle your request promptly.
📦 Duties & Taxes
Q: Will I be charged duties or taxes on my order? A: In accordance with U.S. export regulations, all orders are declared at their exact value as dutiable merchandise. Orders cannot be labeled as "gifts" for export purposes.
Need Help?
Feel free to reach out anytime.
Email: info@karinherzog.shop
Phone: +1 270-854-4408
Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (CST)
Business Address: 5101 Hinkleville Rd #195, Paducah, KY 42001, USA