We want you to love your purchase. If something isn’t right, here’s how returns and refunds work:
Returns
- Timeframe: You have 30 days from the delivery date to request a return.
- Condition: Items must be unused, in original packaging, with tags attached.
- How to Start a Return: Email us at support@kerinherzog.shop with your order number. We’ll send you a return authorization and instructions.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable service.
Refunds
- Processing Time: Once we receive and inspect your return, we’ll process your refund within 5–10 business days.
- Method: Refunds are issued to your original payment method.
- Non-Refundable: Shipping charges are not refundable.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 7 days at support@kerinherzog.shop with photos. We’ll send a replacement or issue a refund and provide a prepaid return label if needed.
Final Sale Items
Some sale or clearance items may be marked Final Sale and are not eligible for return or refund.
Questions?
Contact our customer service team:
Email: support@kerinherzog.shop
This policy applies only to purchases made directly through the official Karinherzog website.